Help Center
Everything you need to know about creating and managing your Apple Wallet passes.
Getting Started
3Creating Your First Pass
A step-by-step guide to converting your first ticket or card into an Apple Wallet pass using NeatPass.
Why Is the App So Large?
Learn why NeatPass includes a 930MB on-device AI model and how it keeps your ticket data private with no cloud uploads.
Can I Run NeatPass?
Check if your iPhone is compatible with NeatPass. Learn about iOS version and device requirements before downloading.
Guides
41Supported Pass Types
NeatPass supports 11 pass types: event tickets, boarding passes, loyalty cards, coupons, hotel reservations, parking, and more.
Supported Barcode Types
A complete guide to all 18 barcode formats NeatPass can read and convert into Apple Wallet passes, including QR, PDF417, and Aztec.
How to Import Tickets
Six ways to import tickets into NeatPass: Share Sheet, file picker, camera, photo library, create empty, or clipboard paste.
Barcode Conversion Explained
What happens when NeatPass converts your barcode to a wallet-compatible format. Covers QR, PDF417, Aztec, and 15 more types.
FAQ
8Privacy & Data FAQ
Frequently asked questions about how NeatPass handles your data, privacy, and security. All processing happens on-device.
Pricing & Premium
What's free, what's premium, and how to restore purchases. NeatPass costs €4.99 one-time with no subscription.
Localization
NeatPass supports 21 languages and auto-detects date and time formats. Works with tickets from any country.
Getting Help
How to contact support, report bugs, and share feedback for NeatPass. Multiple channels are available directly in the app.
Troubleshooting
10Barcode Not Detected
Troubleshooting guide for when NeatPass can't detect or read the barcode in your ticket or document.
Fixing Extraction Problems
Solutions for common extraction problems: model unavailable, memory issues, timeouts, and failed processing in NeatPass.
Why Was Data Extracted Incorrectly?
Understanding AI extraction accuracy and how to correct mistakes. Learn why this happens and how to manually fix pass details.
What Does "Extraction Failed" Mean?
Why ticket extraction fails and how to resolve it. Common causes include unsupported formats or corrupted files.
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